Category: Callforce

Celebrating Women’s Month

CallForce celebrated Women’s month this year with a heart of gratitude for all the incredible women in lives – mothers, wives, mentors, leaders, sisters and colleagues.As a true token of our appreciation and in support of this special time in expressing our gratitude, we celebrated with an initiative from our team to recognise and appreciate the love,

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Video-based customer service

Video-based customer service is essential in providing a holistic and fully encompassing omnichannel solution to enhance the customer journey!With the drive for self-service options becoming the norm, customers are looking to service providers that offer the personal touch of face-to-face engagement that creates efficiency in their query resolution

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How to kick start your career in 2019

The start of each year presents exponential numbers of graduates from either matric or various higher learning institutions, with deliberate intentions to kick start their careers. However, just as technology rapidly changes and expands, job seeking techniques need to be advancing at the same rate. This, not only addresses newly graduates but also

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Digital transformation in contact centres…

Digital transformation has changed industries across the globe, and theΒ contact centre industryΒ must adapt to the new digital trends andΒ transformΒ accordingly to meet customer expectations.If you are in the contact centre industry, you will have noticed many modernisations in this sector in the past few years. The industry is responding to customer and

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